Focus Areas by Each Facility Type

See which category of question influences the customer satisfaction score for each type of facility.

Skilled Nursing

  • Dignity and respect
  • Response to problems
  • Nursing care
  • Individual needs
  • Communication

Assisted Living

  • Response to problems
  • Personal care
  • Communication
  • Dignity and respect
  • Cleanliness

Independent Living

  • Cleanliness
  • Communication
  • Activities
  • Response to problems
  • Safety and security
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