Focus Area

Easily tell what your location should target for improvement.

Using a proprietary algorithm, Pinnacle has identified which questions from the Pinnacle customer satisfaction survey most strongly correlate with the “How likely are you to recommend others to this location” question. By improving in your focus area, your location has the highest likelihood of improving its recommend-to-others rating. Every six months, Pinnacle will re-calculate your focus area based on your newest feedback.

These areas vary depending on whether you are a skilled nursing facility, assisted living community, or independent living community.

The focus area is specific to your location. If you manage or oversee more than one location, each location will receive its own focus area.

Please remember that these predictions are based on probabilities. Achieving your goals in the five areas may not lead to the exact change you're hoping for in your customer satisfaction score; however, it will give you a very high probability of reaching your goal.

Can't find your current focus area? Learn where to find it.