FAQ
- What Is Customer Satisfaction?
- Where can I find my focus area?
- How can I change my email address?
- How will survey respondents know it's Pinnacle calling to ask them to take a survey?
- Going through reports one by one takes a lot of time. How can get what I need to know quickly?
- Respondents aren't answering the phone. What can we do?
- How can I improve my customer satisfaction score?
- Can I get a PDF of a report?
- How can I send someone a link to a report?
- Who can see reports?
- How can I read the comments from respondents?
- How can I tag a team member so they'll see a discussion?
- Where do I find my reports?
- How do I get an account?
- Where do I go to securely talk about reports with my team?
- How do I adjust how often I get email notifications for new reports?
- Does Pinnacle notify me if during a survey a customer reports a serious problem?