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FAQ

  • What Is Customer Satisfaction?
  • Where can I find my focus area?
  • How can I change my email address?
  • How will survey respondents know it's Pinnacle calling to ask them to take a survey?
  • Going through reports one by one takes a lot of time. How can get what I need to know quickly?
  • How can I improve my customer satisfaction score?
  • Respondents aren't answering the phone. What can we do?
  • Can I get a PDF of a report?
  • How can I send someone a link to a report?
  • Who can see reports?
  • How can I read the comments from respondents?
  • Where do I find my reports?
  • How can I tag a team member so they'll see a discussion?
  • How do I get an account?
  • Where do I go to securely talk about reports with my team?
  • How do I adjust how often I get email notifications for new reports?
  • Does Pinnacle notify me if during a survey a customer reports a serious problem?

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