Intro to Customer Satisfaction and my.pinnacle

This 12-minute video takes you from registering for the online software and takes you through each page, as well as stops along the way to explain data tiles, focus areas, and what your "recommend to others" score really means.

Still have questions? Register to join our monthly open office hours and get them answered in a live webinar with Angell.

Extra Credit

Once you're finished watching, we have some supplemental materials for you to check out.

Monthly Improvement Plan

How to use your reports to identify what you need to improve, along with best practices, practical tips, and step by step plans.

Add Our Contact Information

We are all so busy and no one likes to think they're getting a spam call. This flyer is an easy way for respondents to add Pinnacle's contact information into their phone, so they know it's us asking them to take a survey. And not a robot.

FAQ

We've compiled a list of the things we get asked the most. Don't see your question? Fill out this contact support form on our Activated Insights support page and we'll get back to you ASAP.