Add Our Contact Information for Potential Respondents

Inform customers that Pinnacle may contact them. 

Remind Customers of Our Services

Don’t surprise residents and family members with a survey request. Let them know you’d love to receive their feedback and that Pinnacle Quality Insight, a third-party survey company, will reach out to them in the next few months. It’s likely you’ll receive a higher response rate by reaching out before they receive a call from us.

Ask Them to Add Pinnacle's Numbers to Their Contacts

With so many spam and scam calls, your customers might hesitate to answer a call from an unknown number. Add this handout to your welcome kit to encourage customers and family members to add the Pinnacle phone number to their contacts to they know it’s safe to answer.